Your privacy matters to us. At HostHela, we are committed to protecting your personal information and ensuring transparency in how we collect, use, and safeguard your data while providing our hosting and domain services.
Last Updated: May 8, 2026
Welcome to HostHela. Your privacy is important to us. This Privacy Policy explains how HostHela collects, uses, stores, and protects your information when you use our website, hosting services, domains, cloud services, and related products (“Services”).
By using our Services, you agree to the practices described in this Privacy Policy.
1. Information We Collect
Personal Information
We may collect the following information when you create an account, place an order, or contact us:
• Full name
• Email address
• Phone number
• Billing address
• Payment information
• IP address
• Company name (if applicable)
Service Information
We may collect information related to your use of our Services, including:
• Hosting account details
• Domain registration information
• Support tickets and communications
• Server logs and usage statistics
• Device and browser information
Cookies and Tracking Technologies
We use cookies and similar technologies to:
• Improve website functionality
• Remember user preferences
• Analyze website traffic
• Enhance user experience
You may disable cookies through your browser settings, though some features may not function properly.
2. How We Use Your Information
We use your information to:
• Create and manage your account
• Provide hosting and domain services
• Process payments and renewals
• Respond to support requests
• Improve our website and services
• Send important account and service notifications
• Prevent fraud, abuse, and security threats
• Comply with legal and regulatory obligations
We may also send promotional emails about new products, offers, or updates. You can unsubscribe at any time.
3. Payment Information
Payments are processed securely through trusted third-party payment providers. HostHela does not store complete credit or debit card details on our servers.
4. Domain Registration Information
If you register a domain through HostHela, certain registration information may be shared with domain registries, registrars, and ICANN as required by domain registration policies and applicable laws.
5. How We Share Information
We do not sell your personal information.
We may share information with:
• Payment processors
• Domain registrars and registry operators
• Service providers and infrastructure partners
• Legal authorities when required by law
• Fraud prevention and security services
Information is only shared when necessary to provide Services or comply with legal obligations.
6. Data Retention
We retain personal information for as long as necessary to:
• Provide Services
• Comply with legal obligations
• Resolve disputes
• Enforce agreements
• Maintain security and fraud prevention records
Even after account termination, some information may be retained where legally required.
7. Data Security
We implement industry-standard security measures to protect your information, including:
• SSL encryption
• Secure servers and firewalls
• Access controls
• Regular security monitoring
However, no online system is completely secure, and we cannot guarantee absolute security.
8. Your Rights
Depending on your location, you may have the right to:
• Access your personal data
• Correct inaccurate information
• Request deletion of your data
• Object to certain data processing
• Withdraw marketing consent
To make a privacy-related request, contact us using the details below.
9. Third-Party Services
Our website may contain links to third-party websites or services. HostHela is not responsible for the privacy practices or content of external websites.
10. International Data Transfers
Your information may be processed and stored in countries where our servers, partners, or providers operate. By using our Services, you consent to these transfers were permitted by law.
11. Changes to This Privacy Policy
We may update this Privacy Policy from time to time. Changes will be posted on this page with the updated revision date.
Continued use of our Services after updates constitutes acceptance of the revised Privacy Policy.
12. Contact Information
If you have any questions about this Privacy Policy or your personal data, please contact us:
Email: info@hosthela.com
Phone Number: +254725297921